Review Content Policy

 
Reviews submitted to holiday-malta.com should be honest, provide pertinent information that accurately reflects your experience, and adhere to this content policy. All reviews are subject to moderation by holiday-malta.com, and we implement reasonable measures to ensure that only users of holiday-malta.com are permitted to share their experiences. We publish all reviews, whether positive or negative, provided they align with our policy. Reviews that have not been submitted and verified by us are shown in the FAQ sections of property or activity listings.
 

Recommendations for review submission

Here are several important considerations to remember when submitting a review: 

  • Emphasize your personal experiences. Ensure your writing is honest, informative, original, and thorough.
  • Maintain high standards of grammar, spelling, and logical reasoning.
  • Reviews and comments on reviews are not appropriate venues for seeking assistance or expressing dissatisfaction with our services. For support, please contact Customer Support.

 

Moderation of Reviews

We employ tools to oversee the reviews submitted and to detect content that does not comply with our guidelines. Reviews that are determined to violate these guidelines will not be published on holiday-malta.com without notification to the author.

 

Eligibility Ctiteria and Review Removal Policy

 

Eligibility Criteria

All reviews submitted on our platform must adhere to the following eligibility requirements. We reserve the right to reject or remove any review that fails to comply with these standards:
 
  • Reviews should be submitted within 7 days of your stay, or activity.
  • Guests can only review properties or activities booked through holiday-malta.com
  • Reviews must reflect a genuine experience. If requested, you must provide adequate proof of your review.
  • We do not remove reviews solely based on negative feedback. 

Review Removal

We do not allow content that is misleading, harmful or offensive on holiday-malta.com. We may reject or remove reviews if:

  • The review includes personal data about another individual, such as their full name, address, phone number, credit card details, email addresses, or information that can be linked to a specific individual,
  • The review is determined to be fraudulent or fabricated,
  • The review is deemed offensive or illegal,
  • The review contains content that is not directly related to its purpose,
  • The review contains advertising to to book alternative properties,
  • The review contains unlawful statements, 
  • The review contains property rates, rate ranges, or other pricing information,
  • The review contains HTML tags, URLs or #hastags,
  • The review contains quoted material from websites, books, magazines, newspapers, or other sources, 

 

Please note we retain the right in our reasonable discretion to decide on the appropriateness of content in reviews in all instances. We can choose not to publish, or to remove any content that does not comply with the requirements set out in these guidelines (or that we, for any reason, deem as inappropriate).